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Returns & Exchanges

What is your return policy?

Any returned item must be in the same ‘as new’ condition as it was received i.e. with tags attached and unused other than to try for size and fit. Unfortunately this means any wetsuits, swimwear or goggles tested in water cannot be considered 'as new

Can I test my product in water and still return?

Whilst we appreciate that for some of our products, it is only really possible to determine whether you are happy with them when wearing them in water, we cannot accept products that have been worn in water as this renders them unsuitable for returni

How do I return my order?

You can return or exchange items within 30 days of receiving the goods. Please click here to complete the return process. You will need your order number, and one of the following: email address, delivery post code or phone number to identify the cor

How is my refund calculated?

Returning your ZONE3 gear for a refund is easy to complete online!. First, initiate your return online at Returns Centre using your order number and one of the following; email address, postal code, contact number used for your order. Your refund wil

Can I exchange something I've purchased?

You can request a size or colour exchange through our returns centre. We're not able to exchange for a different product at this time. Click here to access the Returns Portal: ZONE3 Returns Centre. Initiate your exchange request online using your ord

Where is my refund?

You should expect your refund to be processed within 5-7 days of your return being received at our warehouse. The funds may take between 5-10 workings day to show up in your bank account. If you have paid with Klarna or another split payment service,