Returns & Exchanges

Warranties

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ZONE3 EU

RETURNS, EXCHANGES & WARRANTIES

What are the shipping options and delivery times?

Can my order be delivered to a different mailing address from the billing address?

Can I change the shipping address if the order has not shipped?

Can I upgrade my delivery option?

Shipping Information

What happens if my parcel arrives damaged?

What happens if my parcel arrives with the wrong item?

Damaged or Lost Parcels

SHIPPING & DELIVERY

What is your return policy?

Can I test my product in water and still return?

How do I return my order?

How is my refund calculated?

Can I exchange something I've purchased?

Where is my refund?

How do I return an item under warranty?

What is covered in your warranty policy?

Do you cover warranty if I didn't purchase direct?

A guide to ZONE3 wetsuits

Swimming in a triathlon wetsuit: A Beginner's guide

Which ZONE3 wetsuit will keep me warmest in cold conditions?

What makes a triathlon wetsuit different?

What size am I in a wetsuit?

How do I fit my wetsuit?

Do you do plus size wetsuits?

How do I care for my wetsuit?

How do I remove my wetsuit quickly?

Can I get my wetsuit repaired?

Can you tell me more about Terraprene?

Yulex Switch wetsuit

Do you make a wetsuit suitable for other watersports?

Wetsuits

A brief guide to ZONE3 triwear

How do I care for my trisuit?

Does your apparel provide SPF protection?

What is the difference between your Activate and Activate+ trisuit?

Triwear

Do ZONE3 sell goggles with corrected lens option?

Do you sell goggles for children?

Do you sell goggle straps?

My goggles fog up. Is there a solution?

Are ZONE3 goggles latex free?

Which goggles are best for me?

What colour goggle lense should I choose?

Goggles

How do I choose the right buoyancy shorts?

A guide to our Neoprene Accessories

How do I care for my Neoprene gloves and socks?

Neoprene Apparel & Accessories

ZONE3 LED Backpack Tow Float

ZONE3 Buoys & Tow Floats

Spare Parts

ZONE3 Race Belts

Accessories

How can I recycle my wetsuit?

Are your Swimskins non-wetsuit legal?

Which of your products are FINA approved?

Common allergenic materials

Do you make custom versions of your products?

General care for performance products

What recycled & sustainable materials do you use?

I want to write a review

ZONE3 Swim Training Aid/Mesh bag

Other ZONE3 Product Information

ZONE3 PRODUCTS

Do you offer a discount to the military?

How do I use a discount code?

How do I use my loyalty points?

I forgot to use my code at checkout

Discounts & Promotions

How do I cancel my order?

Can I add a product to my order?

Order Cancellation & Amendments

How do I place an order?

Pricing policy

Where do you deliver in Europe?

My size is showing out of stock

I need to contact Customer Service

I need to change the delivery address on my order

Placing a ZONE3 order

ORDER HELP

ZONE3 Journey

Industry Awards

ZONE3 Mission

ABOUT ZONE3

Do you partner with teams/clubs?

Do you sponsor athletes?

How do I become a ZONE3 Ambassador?

SPONSORSHIPS