Please click here for our returns platform, this will open a new window, you will need your order number and one of the following: email address, contact number or postal code used for your order. You will be asked to provide images of the issue you

<p id="isPasted">Please <a href="https://returns.eu.zone3.com/" rel="noopener noreferrer" target="_blank">click here</a> for our returns platform, this will open a new window, you will need your order number and one of the following: email address, contact number or postal code used for your order. You will be asked to provide images of the issue you are experiencing so that we&apos;re better able to assess the issue you&apos;re reporting.</p><p>&#xA0;Link to Zone3 returns Center: <a href="https://returns.eu.zone3.com/" rel="noopener noreferrer" target="_blank">https://returns.eu.zone3.com/</a></p><p><br>If you purchased your item directly from one of our stockists, you will need to contact them directly about the issue as the purchase transaction and terms of sale is between you (the consumer) and them (the retailer).</p>

How do I return an item under warranty?

Warranty summary. All of our products are made to the highest standards and are subject to quality control procedures, but we know that there will be the occasional issue. ZONE3 stands by the quality of its products and offers a warranty on obvious m

<p id="isPasted"><strong>Warranty summary</strong></p><p>All of our products are made to the highest standards and are subject to quality control procedures, but we know that there will be the occasional issue. ZONE3 stands by the quality of its products and offers a warranty on obvious manufacturing faults and defects.</p><p><strong>Warranty details</strong></p><p>Your ZONE3 products are covered by a 12 month warranty from the date of purchase. ZONE3 will choose to replace or repair any defects that occur within normal wear and tear circumstances. ZONE3 retain the right to define normal wear and tear circumstances, but as a guideline this requires the customer to follow the relevant care instructions included with each purchase.&#xA0;</p><p>All reasonable precautions must be taken to maintain the wetsuits condition. Exposure to elements such as extreme heat and direct sunshine, prolonged bacteria and chlorine exposure, and other harsh or abrasive substances can accelerate product degradation and void warranty. Materials such as fingernails and other sharp objects e.g. jewellery may tear and rip the high performance neoprene.&#xA0;</p><p>ZONE3 will not repair or replace items that have clear physical stress caused by poor sizing choices, or where there is clear evidence of inadequate care or treatment. Loose threads which have not caused a material issue with the performance of the product are also not covered.&#xA0;</p><p>Unless there is a clear defect in the construction of the product, we do not cover damage to skin caused by poorly adjusted suits, repeated friction between material and skin, or allergic reactions.&#xA0;</p><p>As a UK registered company, we comply with the prevailing UK laws in respect of consumer rights. Consumers purchasing from overseas will be subject to the same rights as those residing in the UK.&#xA0;</p><p><strong>Not covered under the ZONE3 warranty:</strong></p><ol><li>Any costs to return a suit to ZONE3 or an authorized ZONE3 representative.</li><li>Cuts to the fabrics from fingernails and or other sharp objects such as jewellery.</li><li>Fraying of cords or unravelling stitching.</li><li>Damage incurred due to an accident, abuse, misuse or improper use/storage or neglect.</li><li>Normal wear and tear, including scratches, peeling or fading of the material or printed logos.</li><li>Products that have not been purchased from ZONE3 directly (website or official events).</li></ol><p><strong>These situations will VOID your ZONE3 warranty:</strong></p><ol><li>Using your ZONE3 product for any activity other than that which it is clearly designed for.</li><li>Repairs done by anyone other than ZONE3 or a ZONE3 authorised repair facility.</li><li>Altering the suit in any way, including silk screening, embroidery, heat transfers, cutting, gluing, and sewing.</li><li>Using your ZONE3 suit in a rental or instructional program or other commercial use.</li><li>Improper handling or storage</li><li>The warranty is only applicable to the original owner/purchaser &#x2013; it does not apply to second hand wetsuits.</li></ol>

What is covered in your warranty policy?

<div data-block="true" data-editor="foefh" data-offset-key="e8d93-0-0" id="isPasted"><div data-offset-key="e8d93-0-0"><span data-offset-key="e8d93-0-0"><span data-text="true" style="font-size: 16px;">If you have experienced an issue with a ZONE3 product but did not purchase direct from us, you should raise the issue initially with the relevant retail partner. They will have the full details of your purchase and will guide you through the process for raising a warranty claim.&#xA0;</span></span></div></div><div data-block="true" data-editor="foefh" data-offset-key="9qt4o-0-0"><div data-offset-key="9qt4o-0-0"><span data-offset-key="9qt4o-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="foefh" data-offset-key="111ba-0-0"><div data-offset-key="111ba-0-0"><span data-offset-key="111ba-0-0"><span data-text="true" style="font-size: 16px;">Please check their website for more information about their returns process, where possible, providing photos, proof of purchase and a detailed description. If your issue relates to seam damage, please take a photo of the outer and inner material as this will help them to identify whether it is a manufacturing fault.</span></span></div></div><div data-block="true" data-editor="foefh" data-offset-key="9962q-0-0"><div data-offset-key="9962q-0-0"><span style="font-size: 16px;"><br></span></div><div><div><span style="font-size: 16px;">We are dedicated to all customers, whether you decide to purchase directly from us or through a retail partner of ZONE3, we our aim to deliver excellent customer service and resolve any issues as quickly as possible.</span></div></div></div><div data-block="true" data-editor="foefh" data-offset-key="et9s8-0-0"><p><span style="font-size: 16px;"><br></span></p><div data-offset-key="et9s8-0-0"><span data-offset-key="et9s8-0-0"><span data-text="true" style="font-size: 16px;">ZONE3 products are covered by a 12-month warranty from the date of purchase. For more information please see:&#xA0;</span></span><span style="font-size: 16px;"><a href="https://zone3.com/pages/warranty" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="et9s8-1-0"><span data-text="true">Zone3 Warranty Policy</span></span></a></span></div></div><div data-block="true" data-editor="foefh" data-offset-key="1e99h-0-0"><div data-offset-key="1e99h-0-0"><span data-offset-key="1e99h-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="foefh" data-offset-key="6rvp1-0-0"><div data-offset-key="6rvp1-0-0"><span data-offset-key="6rvp1-0-0"><span data-text="true" style="font-size: 16px;">If you have any further questions, you can either search on our&#xA0;</span></span><span style="font-size: 16px;"><a href="https://help-uk.zone3.com/en-US" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="6rvp1-1-0"><span data-text="true">FAQ page</span></span></a></span><span data-offset-key="6rvp1-2-0"><span data-text="true" style="font-size: 16px;">&#xA0;or&#xA0;</span></span><span style="font-size: 16px;"><a href="https://zone3.com/pages/contact-us" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="6rvp1-3-0"><span data-text="true">contact us</span></span></a></span><span data-offset-key="6rvp1-4-0"><span data-text="true" style="font-size: 16px;">.</span></span></div></div>

Do you cover warranty if I didn't purchase direct?

Drop us an email using the contact form above!

ZONE3 EU

Warranties

RETURNS, EXCHANGES & WARRANTIES

What are the shipping options and delivery times?

Can my order be delivered to a different mailing address from the billing address?

Can I change the shipping address if the order has not shipped?

Can I upgrade my delivery option?

Shipping Information

What happens if my parcel arrives damaged?

What happens if my parcel arrives with the wrong item?

Damaged or Lost Parcels

SHIPPING & DELIVERY

What is your return policy?

Can I test my product in water and still return?

How do I return my order?

How is my refund calculated?

Can I exchange something I've purchased?

Where is my refund?

Returns & Exchanges

A guide to ZONE3 wetsuits

Swimming in a triathlon wetsuit: A Beginner's guide

Which ZONE3 wetsuit will keep me warmest in cold conditions?

What makes a triathlon wetsuit different?

What size am I in a wetsuit?

How do I fit my wetsuit?

Do you do plus size wetsuits?

How do I care for my wetsuit?

How do I remove my wetsuit quickly?

Can I get my wetsuit repaired?

Can you tell me more about Terraprene?

Yulex Switch wetsuit

Do you make a wetsuit suitable for other watersports?

Wetsuits

A brief guide to ZONE3 triwear

How do I care for my trisuit?

Does your apparel provide SPF protection?

What is the difference between your Activate and Activate+ trisuit?

Triwear

Do ZONE3 sell goggles with corrected lens option?

Do you sell goggles for children?

Do you sell goggle straps?

My goggles fog up. Is there a solution?

Are ZONE3 goggles latex free?

Which goggles are best for me?

What colour goggle lense should I choose?

Goggles

How do I choose the right buoyancy shorts?

A guide to our Neoprene Accessories

How do I care for my Neoprene gloves and socks?

Neoprene Apparel & Accessories

ZONE3 LED Backpack Tow Float

ZONE3 Buoys & Tow Floats

Spare Parts

ZONE3 Race Belts

Accessories

How can I recycle my wetsuit?

Are your Swimskins non-wetsuit legal?

Which of your products are FINA approved?

Common allergenic materials

Do you make custom versions of your products?

General care for performance products

What recycled & sustainable materials do you use?

I want to write a review

ZONE3 Swim Training Aid/Mesh bag

Other ZONE3 Product Information

ZONE3 PRODUCTS

Do you offer a discount to the military?

How do I use a discount code?

How do I use my loyalty points?

I forgot to use my code at checkout

Discounts & Promotions

How do I cancel my order?

Can I add a product to my order?

Order Cancellation & Amendments

How do I place an order?

Pricing policy

Where do you deliver in Europe?

My size is showing out of stock

I need to contact Customer Service

I need to change the delivery address on my order

Placing a ZONE3 order

ORDER HELP

ZONE3 Journey

Industry Awards

ZONE3 Mission

ABOUT ZONE3

Do you partner with teams/clubs?

Do you sponsor athletes?

How do I become a ZONE3 Ambassador?

SPONSORSHIPS