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What is covered in your warranty policy?Updated 9 days ago

Your ZONE3 trisuit and wetsuit are covered by a 12 month warranty from the date of purchase. ZONE3 will choose to replace or repair any defects that occur within normal wear and tear circumstances. ZONE3 retain the right to define normal wear and tear circumstances, but as a guideline this requires the customer to follow the wetsuit care instructions included with each purchase and displayed below. 

All reasonable precautions must be taken to maintain the wetsuits condition. Exposure to elements such as extreme heat and direct sunshine, prolonged bacteria and chlorine exposure, and other harsh or abrasive substances can accelerate product degradation and void warranty. 

All of our other products do not have a warranty policy.

Not covered under the ZONE3 warranty:

  1. Any costs to return a suit to ZONE3 or an authorized ZONE3 representative.
  2. Cuts to the fabrics from fingernails and or other sharp objects.
  3. Fraying of cords or unravelling stitching.
  4. Damage incurred due to an accident, abuse, misuse or improper use or neglect.
  5. Normal wear and tear, including scratches, peeling or fading of the material or printed logos.
  6. ZONE3 will cover all return shipping costs if your wetsuit/tri suit is deemed a warranty.
  7. Wetsuits that have not been purchased from ZONE3 directly (website or official events).

These situations will VOID your ZONE3 warranty:

  1. Using your ZONE3 triathlon wetsuit or tri suit for any activity other than triathlon or surface swimming.
  2. Repairs done by anyone other than ZONE3 or a ZONE3 authorised repair facility.
  3. Altering the suit in any way, including silk screening, embroidery, heat transfers, cutting, gluing, and sewing.
  4. Using your ZONE3 suit in a rental or instructional program or other commercial use.
  5. Improper handling or storage
  6. The warranty is only applicable to the original owner/purchaser – it does not apply to second hand wetsuits.
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